Help center
How can we help?
Short videos and step-by-step guides for shoppers, dealerships and the CarCompass team.
For shoppers
Describe the car you want, review the options we send, talk to your concierge and book a visit, or sell the car you have.
- Video coming soon
How CarCompass works
Describe the car you want, let CarCompass search nearby dealerships, review the options your concierge sends and choose which dealership to contact.
6 stepsOpen guide - Video coming soon
Start a search
Start a search in six quick steps: describe the car or pick a model, set where, how far and your budget, then review it and send it to your concierge.
6 stepsOpen guide - Video coming soon
Follow your searches
Follow every search from My searches: live progress, matches waiting, your concierge's chat, what you asked for and a timeline of what happened.
6 stepsOpen guide - Video coming soon
Review options and choose a dealership
Compare the cars your concierge found, like or pass on each one, see them side by side and choose the dealership you want to contact.
6 stepsOpen guide - Video coming soon
Chat with the assistant, our team and the dealership
Talk with your concierge in real time, share photos or PDFs, answer quick questions and start a new conversation with the CarCompass team.
6 stepsOpen guide - Video coming soon
Sell your car and compare offers
Describe your car once, see an instant estimate, compare offers from dealerships near you side by side and accept the one you prefer. It is free.
6 stepsOpen guide - Video coming soon
Book and confirm a visit
Ask for a visit when you choose a dealership, pick one of the proposed times in the chat and add the confirmed visit to your calendar.
6 stepsOpen guide - Video coming soon
Saved cars and models
Save catalog models with a heart, see them in one place and start a search from any of them in one tap.
6 stepsOpen guide - Video coming soon
Notifications
See what is new about your searches and account in the bell and in Notifications, mark items as read and choose which e-mails you also get.
6 stepsOpen guide - Video coming soon
Account, security and e-mails
Manage your profile and mobile number, your location and language, your password and two-step verification, and which e-mails you receive.
6 stepsOpen guide
For dealerships
Join and verify your dealership, share your inventory, answer interested shoppers and buy cars.
- Video coming soon
Join and verify your dealership
Create your account, claim your dealership and confirm your work e-mail so CarCompass can verify you and unlock the dealer portal.
6 stepsOpen guide - Video coming soon
Your portal at a glance
A tour of the dealer portal home: your leads, how far your cars reach, how your inventory arrives and where to go next.
7 stepsOpen guide - Video coming soon
Interested shoppers and the three-way chat
Answer shoppers who chose your dealership: read the lead, reply in the three-way chat, confirm the car and keep the status up to date.
6 stepsOpen guide - Video coming soon
Propose times and confirm visits
Propose up to four times from a lead, let the client pick one in the chat and get their phone and e-mail once the visit is confirmed.
6 stepsOpen guide - Video coming soon
Cars to buy and offers
See the cars clients near you want to sell, send an offer within 24 hours or pass, and follow the case until the client decides.
6 stepsOpen guide - Video coming soon
Inventory and inventory health
Review the vehicles CarCompass indexed for your dealership and fix the listings that lose shoppers with Inventory health.
6 stepsOpen guide - Video coming soon
Share inventory: CSV, feed or API
Choose how to share your inventory: upload a CSV, give us a feed URL or connect the partner API, then check the results.
6 stepsOpen guide - Video coming soon
Buying settings
Join the buying program and tell CarCompass which cars you buy, so you are invited to every new car for sale that fits.
5 stepsOpen guide - Video coming soon
Performance
See how your vehicles do on CarCompass week by week: searches, matches, leads, appointments, sales and how fast you answer.
6 stepsOpen guide - Video coming soon
Price vs. market
Compare each active vehicle with the market estimate and see where your price stands, the same way shoppers do.
5 stepsOpen guide - Video coming soon
Demand in your area
See what shoppers near you asked for in the last 30 days and which of your vehicles fit, with every group kept anonymous.
5 stepsOpen guide - Video coming soon
Team and dealership profile
See who can use the portal, invite colleagues with a role and keep your public dealership profile up to date.
6 stepsOpen guide
Still need help?
Tell us what you were trying to do and a person on the team will get back to you.